My name is Reeta Minhas-Judd BA, Assoc CIPD, DIP He. I am the creator of RMJ Training Services. I started the company in 2019 because of my many years of experience working in customer facing roles and always craving good customer service. This is why RMJ Training Services was initially founded.
It was through working for a photo engineering company based in Eastbourne, where I began my journey of Customer Service Training. My job entailed visiting sites around the country and ensuring my clients were happy with the level of customer service they were receiving from the company I worked for. Unfortunately, the feedback I was receiving from the majority of clients was there was a poor level of customer service. I fed this information back to the CEO of the company, who then tasked me with designing and delivering a customer service training programme to all staff within the organisation, some 200 personnel.
My very first training session was held on a one-to-one basis, with a young lady who was very nervous, so after initially calming her down, I began delivering the session. After the session had ended, I asked her for feedback as this was my way of considering how to improve the course. She looked at me and asked, "So how many years have you been training?", to which I looked at my watch and replied "2 hours!" The lady was quite shocked at my revelation, and at that very moment, I realised that I had found my passion and that was Training!.
Well, now after running several hundred training sessions nationwide, I still firmly believe that the most vital element of good business is providing excellent Customer Care. With this in mind, I decided to do what I do best, and now design and deliver bespoke training courses in Customer Service for my own business.Customer Service is pivotal for each individual and I truly believe that all customers receiving any type of service, deserve the highest level of such service, and that we should all be committed to providing just that.
My passion for Customer Service then led me to start focusing on why is customer service so poor and in order to understand this, you need to understand the individual delivering the service. This is where the next stage of my learning began.
In September 2019, I qualified as an NLP Practitioner and from thereon I continued the learning path further by studying for my Coaching qualification and am proud to announce that I am now a NLP Life Coaching Practitioner! I am also in the process of studying for my NLP Master Practitioner which I hope to achieve by the end of the year!
NLP has transformed my life by allowing me to simply change my beliefs and values and mindset with a more positive view and this is something I want to share with everybody.
From a personal perspective, my own mental health has been, for a long time, undervalued and not focused upon, however since I began the journey of NLP, I can now appreciate how important my wellbeing and self-worth are and this is reflected in my outlook on life. I have learnt to work through my negative thoughts and feelings and have accepted these flaws as being part of me and converted them into a positive way.
While travelling the Coaching journey, my clients have addressed many issues, some of which seem to be more prominent than others. These prominent areas, are now being addressed through well-being workshops which I am designing and delivering to help others identity and work through these areas.
I offer a selection of services which include, NLP Life Coaching, Well-Being Workshops, Customer Service Training & Guest Speaking at events.
Have a wonderful day and always know I am here for you in whatever area you need assistance with.