My name is Reeta Minhas-Judd BA, Assoc CIPD, DIP He. I am the creator of RMJ Training. I started the company in 2019 because of my many years of experience working in customer facing roles and always craving good customer service. This is why RMJ Training was formed.........
I worked for a photo engineering company based in Eastbourne, where I began my journey
of Customer Service Training.
My job entailed visiting sites around the country and ensuring my clients were happy with the level of customer service they were receiving from the company I worked for. Unfortunately, the feedback I was receiving from the majority of clients was there was a poor level of customer service. I fed this information back to the CEO of the company, who then tasked me with designing and delivering a customer service training programme to all staff within the organisation, some 200 personnel.
My very first training session was held on a one-to-one basis, with a young lady who was very nervous, so after initially calming her down, I began delivering the session. After the session had ended, I asked her for feedback as this was my way of considering how to improve the course. She looked at me and asked, "So how many years have you been training?", to which I looked at my watch and replied "2 hours!" The lady was quite shocked at my revelation, and at that very moment, I realised that I had found my passion and that was good customer service.
Well, now after running several hundred training sessions nationwide, I still firmly believe that the most vital element of good business is providing excellent Customer Care. With this in mind, I decided to do what I do best, and now design and deliver bespoke training courses in Customer Service for my own business.
Customer Service is pivotal for each individual and I truly believe that all customers receiving any type of service, deserve the highest level of such service, and that we should all be committed to providing just that.
Explore the rest of my website to learn more about what I have to offer, and please get in touch with any questions.
RMJ Training is here for you!