Exceeding Your Expectations
RMJ Training has earned its positive reputation because we go out of our way to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Read on to learn more about what we can do for you.
What Can We Offer......
Poor levels of customer service in the UK are becoming more common. How many times have you cringed listening to your receptionist on the telephone or even worse, face to face with clients? Getting more complaints from clients or even worse, watching clients leaving your business without any satisfaction! We want to help to tackle these issues, and to assist you, your business and organisations to improve their standards of good customer service. Without taking care of yourself, you will be unable to take care of your business. Therefore, to help eradicate this ongoing issue, we can design, deliver and tailor to your specification, the highest level of Bespoke Customer Service Training, either on a one to one basis, or in small groups. Our initial visit would be to assess your requirements and from that, put together a suitable package. Prices and full costings would be provided prior to any bookings. Delivery of the courses would be at your convenience and at your place of business.
RMJ Training Services offers the choice of either a Bespoke Customer Service Training course or alternatively if you would prefer, we also offer a universal Customer Service Training Course package which will include the following categories. For a full detailed list of all categories which will be delivered for each package, please get in touch!
Customer Service - Bronze Level
“What is Good Customer Service?
Customer "Unfriendly & "Friendly" Language
Why say it with a smile and not a frown?
Interacting with clients face to face
Dealing with Angry Clients
Dealing with Client Complaints
Q & A Session
Customer Service - Silver Level
Bronze Level Course Review
Why be positive ?
What is Body Language?
Why is my dress code so important?
Dealing with phone Rage!
Interacting with angry Clients
Why do complaints escalate?
How to deal with confrontation
Why is it important to say the right thing?
Q & A Session
Customer Service - Gold Level
Silver Level course review
Why empathise with clients
Why are we not prioritising?
The complaint cycle
Treating clients differently (Polite & Impolite)
What are listening skills
Importance of the Receptionist
How do we gain client confidence?
It's all about the pampering!
Why are we waiting!
Employee Customer Care Policy
Q & A Session
Effective Communication Skills
What is Effective Communication Skills?
Friendly & Unfriendly Language
Rewards & Downfalls of Communication
Guess The Mood
Face To Face Communication
Think Before Communicating
Preparation For Employment
Preparing For The Job Search!
Where To Find Employment
Finding The Perfect Job
Researching The Job
Applying For The Job
Completing An Application Form
Being Successful & Unsuccessful
BRONZE - This package includes an initial consultation, designing and delivery of the training course. It also includes 1 follow up visit after the training session to review the progress of the candidate.
SILVER - This package includes an initial consultation, designing and delivery of the training course. It also includes 2 follow up visits to review the progress of the candidate.
GOLD - This package includes an initial consultation, designing and delivery of the training course. It also includes 3 follow up visits to review the progress of the candidate.
All training courses will be tailored for each individual business, therefore prices will be provided and agreed with clients before any delivery of courses.