©2019 by RMJ Training Services

Exceeding Your Expectations

RMJ Training has earned its positive reputation because we go out of our way to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Read on to learn more about what we can do for you.

What Can We Offer......

Poor levels of customer service in the UK are becoming more common. How many times have you cringed listening to your receptionist on the telephone or even worse, face to face with clients? Getting more complaints from clients or even worse, watching clients leaving your business without any satisfaction! We want to help to tackle these issues, and to assist you, your business and organisations to improve their standards of good customer service. Without taking care of yourself, you will be unable to take care of your business. Therefore, to help eradicate this ongoing issue, we can design, deliver and tailor to your specification, the highest level of Bespoke Customer Service Training, either on a one to one basis, or in small groups. Our initial visit would be to assess your requirements and from that, put together a suitable package. Prices and full costings would be provided prior to any bookings. Delivery of the courses would be at your convenience and at your place of business.

RMJ Training Services offers the choice of either a Bespoke Customer Service Training course or alternatively if you would prefer, we also offer a  universal Customer Service Training Course package which will include the following categories. For a full detailed list of all categories which will be delivered for each package, please get in touch!

Customer Service - Bronze Level

“What is Good Customer Service?

Customer "Unfriendly & "Friendly" Language 

Why say it with a smile and not a frown?

Interacting with clients face to face 

Telephone Skills

Dealing with Angry Clients

Dealing with Client Complaints

Evaluation

Q & A Session 

Customer Service - Silver Level

Bronze Level Course Review 

Why be positive ?

What is Body Language?

Why is my dress code so important?

Dealing with phone Rage!

Interacting with angry Clients

Why do complaints escalate?

How to deal with confrontation

Why is it important to say the right thing?

Evaluations 

Q & A Session

Customer Service - Gold Level

Silver Level course review 

Why empathise with clients 

Why are we not prioritising?

The complaint cycle

Treating clients differently (Polite & Impolite)

What are listening skills

Importance of the Receptionist

How do we gain client confidence?

It's all about the pampering! 

Why are we waiting! 

Employee Customer Care Policy

Evaluation 

Q & A Session 

 

 

 

 

 

 

Effective Communication Skills

What is Effective Communication Skills?

Friendly & Unfriendly Language

Rewards & Downfalls of Communication

Guess The Mood

Face To Face Communication

Telepone Skills

Electronic Communication

Think Before Communicating

Preparation For Employment

Preparing For The Job Search!

Where To Find Employment

Finding The Perfect Job

Researching The Job

Applying For The Job
Completing An Application Form

Presentation Skills

Interview Skills

Being Successful & Unsuccessful 

Package Details

BRONZE - This package includes an initial consultation, designing and delivery of the training course. It also includes 1 follow up visit after the training session to review the progress of the candidate.

SILVER - This package includes an initial consultation, designing and delivery of the training course. It also includes 2 follow up visits to review the progress of the candidate.

GOLD - This package includes an initial consultation, designing and delivery of the training course. It also includes 3 follow up visits to review the progress of the candidate.

All training courses will be tailored for each individual business, therefore prices will be ​provided and agreed with clients before any delivery of courses.