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Poor levels of customer service in the UK are becoming more common. How many times have you cringed listening to your receptionist on the telephone or even worse, face to face with clients? Getting more complaints from clients or even worse, watching clients leaving your business without any satisfaction! We want to help to tackle these issues, and to assist you, your business and organisations to improve their standards of good customer service. Without taking care of yourself, you will be unable to take care of your business. Therefore, to help eradicate this ongoing issue, we can design, deliver and tailor to your specification, the highest level of Bespoke Customer Service Training, either on a one to one basis, or in small groups. Our initial visit would be to assess your requirements and from that, put together a suitable package. Prices and full costings would be provided prior to any bookings. Delivery of the courses would be at your convenience and at your place of business.

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RMJ Training Services offers the choice of either a Bespoke Customer Service Training course or alternatively if you would prefer, we also offer a  universal Customer Service Training Course package which will include the following categories. For a full detailed list of all categories which will be delivered for each package, please get in touch

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Committed to Excellence

Outstanding Quality - 

The standard of the courses will be outstanding and informative. The beauty of the bespoke training courses will ensure that all information provided will relate to your job role.

Continuing Professional Development

The training can be part of your employees continual professional development (CPD).

With the training being delivered on site, management are able to assess the training and monitor the development of the staff moving forward. If staff need further training, this can be provided.

Financial Savings

No hire costs, courses delivered straight to your business

All courses will be delivered at your business premises which will save hire costs on alternative venues, and also save time, money and the inconvenience of staff being off site.

Follow Up Evaluation

Carrying out a review of trained staff

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After a period of time a follow up evaluation will be carried out to ensure the training provided has improved skills and if any further training is required.

All training courses will be tailored for each individual business, therefore prices will be ​provided and agreed with clients before any delivery of courses.