Committed to Excellence

Outstanding Quality - 

The standard of the courses will be outstanding and informative. The beauty of the bespoke training courses will ensure that all information provided will relate to your job role.

Continuing Professional Development

The training can be part of your employees continual professional development (CPD).

With the training being delivered on site, management are able to assess the training and monitor the development of the staff moving forward. If staff need further training, this can be provided.

Financial Savings

No hire costs, courses delivered straight to your business

All courses will be delivered at your business premises which will save hire costs on alternative venues, and also save time, money and the inconvenience of staff being off site.

Follow Up Evaluation

Carrying out a review of trained staff

After a period of time a follow up evaluation will be carried out to ensure the training provided has improved skills and if any further training is required.

Bespoke Customer Service Training

Customer Service Skills - Bronze Level


This level includes an initial consultation, designing and delivery of the training course. It also includes 1 follow up assessment visit after the training session to review the progress of the candidate. (This visit will take place when government restrictions allow) “What is Good Customer Service? Customer "Unfriendly & "Friendly" Language Why say it with a smile and not a frown? Interacting with clients face to face Telephone Skills Dealing with Angry Clients Dealing with Client Complaints Evaluation Q & A Session




Customer Service Skills - Silver Level


This level includes an initial consultation, designing and delivery of the training course. It also includes 2 follow up visits to review the progress of the candidate. (These visits will take place when governement restrictions allow) Bronze Level Course Review Why be positive ? What is Body Language? Why is my dress code so important? Dealing with phone Rage! Interacting with angry Clients Why do complaints escalate? How to deal with confrontation Why is it important to say the right thing? Evaluations Q & A Session




Customer Service Skills - Gold Level


This level includes an initial consultation, designing and delivery of the training course. It also includes 2 follow up visits to review the progress of the candidate. (These visits will take place when government restricttions allow) Silver Level course review Why empathise with clients Why are we not prioritising? The complaint cycle Treating clients differently (Polite & Impolite) What are listening skills Importance of the Receptionist How do we gain client confidence? It's all about the pampering! Why are we waiting! Employee Customer Care Policy Evaluation Q & A Session ​




Effective Communication Skills


This course looks at different forms of communication and how to use it effectively and efficiently within your business. What is Effective Communication Skills? Friendly & Unfriendly Language Rewards & Downfalls of Communication Guess The Mood Face To Face Communication Telepone Skills Electronic Communication Think Before Communicating




Preparation For Employment


This course is useful for those who are seeking employment. It wil assist you in preparing you for work life and what to expect Preparing For The Job Search! Where To Find Employment Finding The Perfect Job Researching The Job Applying For The Job
Completing An Application Form Presentation Skills Interview Skills Being Successful & Unsuccessful




Introduction


Poor levels of customer service in the UK are becoming more frequent. How many times have you cringed listening to a receptionist on the telephone or even worse, face to face with clients? Watching clients leaving your business without any satisfaction, or lodging complaints! We want to help to tackle these issues, and to assist your business and organisation to improve their standards of good customer service. Therefore, we can design, deliver and tailor to your specification, the highest level of Bespoke Customer Service Training, either on a one to one basis, or in small groups (max 6). Our initial visit would be to assess your requirements and from that, put together a suitable package. Prices and full costings would be provided prior to any bookings. Delivery of the courses could be held at your convenience and at your place of business or alternatively online using the Zoom platform (Government restrictions allowing) RMJ Training Services offers the choice of either a Bespoke Customer Service Training course or alternatively we also offer a universal Customer Service Training Course package which will include the following categories. For a full detailed list of all subjects which will be delivered for each package, please get in touch. All training courses will be tailored for each individual business, therefore prices will be ​provided and agreed with clients before any delivery of courses.